Delivery and payment information

Our main location:

You can purchase (or order and collect) our products at our stall in the Abergavenny Indoor Market (Town Hall, Cross Street, Abergavenny, Monmouthshire, NP7 5HD) on our trading days:

  • Tuesdays
  • Wednesdays (cakes and small bakes only - no fresh bread)
  • Fridays
  • Saturdays


Delivery Service:

Delivery service can be offered in and around the following areas:

  • Abergavenny,
  • Gilwern,
  • Clydach,
  • Brynmawr,
  • Ebbw Vale,
  • Tredegar,
  • Rhymney,
  • Merthyr Tydfil,
  • Aberdare,
  • Neath.

It is available on Tuesdays, Fridays and Saturdays between 4.30-9.00pm - depending on location and staff availability.

There is FREE delivery for orders over £25, otherwise standard delivery charge of £3 applies. Certain areas might have delivery charge reduced.


How to order:

Please order via text message, phone call (07888399658), email (enquiries@MarketBakeryAbergavenny.co.uk) or in person at least two to three days before the delivery date so we can make sure that your chosen product is available.


Payments:

Payments can be made via bank transfers (details to be sent to you at the stage of order) or in cash on the delivery/collection day.

Card payments are accepted at the stall and may be possible at the delivery stage (depending on phone network coverage in the delivery area).


Allergies information

FOOD ALLERGIES AND INTOLERANCES WARNING:


Customers are advised that the products may contain these allergens: celery, cereals containing gluten (such as barley and oats), crustaceans (such as prawns, crabs and lobsters), eggs, fish, lupin, milk, molluscs (such as mussels and oysters), mustard, peanuts, sesame, soybeans, sulphur dioxide and sulphites (if they are at a concentration of more than ten parts per million) and tree nuts (such as almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts).

Please ask a member of staff for further information either at the stall or at the order stage.

Privacy Policy

KD’s Bake House Ltd are committed to protecting and respecting your privacy.

 

This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

For the purpose of the Data Protection Act 1998 (the Act), the data controller is KD’s Bake House Ltd of 10 Heritage Court, Merthyr Tydfil, CF47 9AQ.

 

Information we may collect from you

We may collect and process the following data about you:

- Information that you provide by filling in forms on our site www.marketbakeryabergavenny.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by KD’s Bake House Ltd, and when you report a problem with our site.

- If you contact us, we may keep a record of that correspondence.

- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.       

- Details of transactions you carry out through our site and of the fulfilment of your orders.

- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

- IP addresses

- We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

 

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy [See below].

 

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things,  the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Uses made of the information

We use information held about you in the following ways:

- To ensure that content from our site is presented in the most effective manner for you and for your computer.

- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

- To carry out our obligations arising from any contracts entered into between you and us.

- To allow you to participate in interactive features of our service, when you choose to do so.

- To notify you about changes to our service.

- If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those that were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

 

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If KD’s Bake House Ltd. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of KD’s Bake House Ltd., our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at KD’s Bake House Ltd., 10 Heritage Court, Merthyr Tydfil, CF47 9AQ.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

 

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

 

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to KD’s Bake House Ltd., 10 Heritage Court, Merthyr Tydfil, CF47 9AQ.

Cookies Policy

What are cookies?
Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.


What are cookies used for?
Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.


What types of cookies does KD’s Bake House Ltd. use?
There are generally four categories of cookies: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.” KD’s Bake House Ltd. Routinely may use all four categories of cookies on the Service. You can find out more about each cookie category below.

- Strictly Necessary Cookies. These cookies are essential, as they enable you to move around the Service and use its features, such as accessing logged in or secure areas.

- Performance Cookies. These cookies collect information about how you have used the Service, for example, information related to the unique username you have provided, so that less strain is placed on our backend infrastructure. These cookies may also be used to allow us to know that you have logged in so that we can serve you fresher content than a user who has never logged in. We also use cookies to track aggregate Service usage and experiment with new features and changes on the Service. The information collected is used to improve how the Service works.

- Functionality Cookies. These cookies allow us to remember how you’re logged in, whether you chose to no longer see advertisements, whether you made an edit to an article on the Service while logged out, when you logged in or out, the state or history of Service tools you’ve used. These cookies also allow us to tailor the Service to provide enhanced features and content for you and to remember how you’ve customized the Service in other ways, such as customizing the toolbars we offer in the right column of every page. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.

- Targeting Cookies. KD’s Bake House Ltd., our advertising partners or other third party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services other than KD’s Bake House Ltd. This information may be shared with organizations outside KD’s Bake House Ltd., such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate Service usage statistics and aggregate Service testing.


How long will cookies stay on my device?
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. Please see details below:


Cookie: (with Description, Duration of stay; Type)
- VISITOR_INFO1_LIVE: This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website; 5 months; Advertisement
- YSC: This cookies is set by Youtube and is used to track the views of embedded videos; Performance
- GPS: This cookie is set by Youtube and registers a unique ID for tracking users based on their geographical location; 30 minutes; Analytics
- IDE: Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile; 1 year; Advertisement


First and third party cookies
First-party cookies are cookies that belong to KD’s Bake House Ltd., third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for KD’s Bake House Ltd., for example to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.

Use of photos

PHOTOS OF PRODUCTS: Please note that although we use photos of our real products on this website, the actual product might slightly vary from the image.

Let's make 2020 great again competition

- Terms and Conditions

1. You can only enter the “Let’s make 2020 great again” competition via Facebook (no other social media are included in this competition).

No more than 20 entries per person/profile are allowed.

2. Prize:

  • £20 voucher to be spent at the Market Bakery Abergavenny (KD’s Bake House Ltd) for the person entering the competition and
  • £20 voucher to be spent at the Market Bakery Abergavenny (KD’s Bake House Ltd) for the person tagged to the post.

3. To win £20 voucher you need to like the page (@MarketBakeryAbergavenny) and tag a friend on Facebook under the original Competition reveal video.

4. The tagged friend/friends need to like the Market Bakery - KD’s Bake House Facebook page (@MarketBakeryAbergavenny) to be eligible for the win. If they do not like the page, they will not be eligible to win their £20 voucher but the person who entered them into the competition can still win their £20 voucher.

5. The winners will be randomly selected live on Facebook on Sunday, 20 December and will be notified via Facebook/Messenger within two working days.

6. The voucher does not need to be spent at once but it has to be spent by 28 February 2021. They cannot be exchange for cash and can only be redeemed by the winner themselves.

7. Vouchers can be spent on deliver service as well as at stall purchases.

8. You might be asked to take part in the marketing activity promoting the page - to be agreed with the winners.

9. The KD’s Bake House Ltd reserves the right to cancel the competition if required.